🔒 Privacy Policy

Araherbal Pvt Ltd values your privacy and is committed to protecting your personal information.

Last Updated: January 01, 2026

This Privacy Policy describes how Araherbal Pvt Ltd ("we", "us", "our"), operating the website https://araherbal.com, collects, uses, discloses, and safeguards the information of visitors and customers ("you", "your") who use our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you register, browse, or transact on our Platform:

  • Personal Identification Information: Full Name, Email Address, Mobile Number, Date of Birth (where applicable)
  • Address Information: Shipping and Billing Address
  • Transaction Information: Order history, invoice details, order value, and payment status
  • Payment Information: Payment method, transaction ID, and payment status (card/bank details are collected and processed directly by our authorized third-party payment gateway partner, and are never stored on our servers)
  • Technical Information: IP Address, browser type, device information, and operating system
  • Usage Information: Cookies, session data, and browsing behavior on the Platform

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process, confirm, and fulfill your orders
  • To facilitate secure payment processing through our payment gateway partner
  • To provide customer support and respond to inquiries
  • To send order confirmations, shipping updates, and transactional notifications
  • To improve our website, products, and overall user experience
  • To detect, prevent, and address fraud, unauthorized transactions, and security issues
  • To send promotional offers and marketing communications, where you have provided consent
  • To comply with applicable legal, tax, and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, analyze site traffic, and improve the performance of the Platform. You may disable cookies through your browser settings; however, doing so may affect certain features of the Platform, including the checkout process.

4. Payment Security

All payments made on Araherbal Pvt Ltd are processed through a PCI-DSS compliant, RBI-authorized third-party payment gateway. We do not collect, store, or have access to your card number, CVV, UPI PIN, net banking credentials, or any other sensitive payment credentials. All such data is encrypted and handled directly by our payment gateway partner in accordance with applicable RBI guidelines and industry security standards.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with the following categories of trusted partners, solely for the purpose of operating the Platform:

  • Payment Gateway Provider — for processing and verifying transactions
  • Shipping and Logistics Partners — for order delivery and tracking
  • Government or Legal Authorities — where disclosure is required by applicable law, regulation, or valid legal process
  • Technology Service Providers — who assist in hosting, analytics, and operation of the Platform under confidentiality obligations

6. Data Protection

We implement industry-standard technical and organizational security measures, including encryption, access controls, and secure servers, to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and transaction information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, tax, or reporting requirements under applicable Indian law.

8. User Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your account and associated personal data, subject to legal retention requirements
  • Opt-out of promotional or marketing communications at any time
  • Request details regarding how your data is processed

To exercise any of these rights, please contact us using the details provided in Section 12 below.

9. Third-Party Links

Our Platform may contain links to third-party websites, including our payment gateway partner. This Privacy Policy does not apply to third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable law. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

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