Last Updated: January 01, 2026
At Araherbal Pvt Ltd, customer satisfaction is important to us. This Refund & Return Policy ("Policy") explains the conditions, process, and timelines under which products purchased on https://araherbal.com may be returned, replaced, cancelled, or refunded. This Policy should be read together with our Terms & Conditions and Privacy Policy.
1. Return Eligibility
You may request a return if:
- The product received is damaged or defective.
- The product delivered is incorrect or does not match the order placed.
- The product is missing parts, accessories, or components listed at the time of purchase.
- The item received is significantly different from its description or images on the product page.
Return requests must be submitted within 7 days of the delivery date, unless a different return window is explicitly stated on the product page.
2. Non-Returnable Items
The following items are not eligible for return, except where the item was received damaged, defective, or incorrect:
- Used, damaged (post-delivery), or altered products.
- Personal care, hygiene, and consumable products, once opened or used.
- Customized or personalized products.
- Gift cards, vouchers, and promotional items.
- Products marked as "Non-Returnable".
3. Return Process
- Contact our customer support team with your Order ID.
- Share product images/videos if the item is damaged or incorrect.
- Our team will review your request within 24–48 hours.
- Pack the product with all original accessories and invoice.
- Ship or hand over the product as instructed by our support team.
4. Replacement Policy
Eligible products may be replaced if stock is available. If a replacement is unavailable, a refund will be processed after successful verification.
5. Order Cancellation Policy
- Orders may be cancelled before shipment without any cancellation charges.
- Orders cannot be cancelled after shipment. Customers may request a return after delivery if eligible.
- To cancel an order, contact customer support with your Order ID.
- Approved cancellation refunds will be credited back to the original payment method used during purchase.
6. Refund Policy
Refunds are initiated only after the returned product has been received and successfully passed quality inspection.
- Approved refunds will be credited to the original payment method used while placing the order.
- Refund approval is subject to successful product inspection.
- Shipping charges are non-refundable unless the return is due to our error.
- For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via bank transfer or UPI after receiving the customer's bank details.
7. Refund Processing Time
Once the refund is approved, it will be processed to the original payment method within the following estimated timelines:
- UPI Payments: 2–5 Business Days
- Debit/Credit Cards: 5–10 Business Days
- Net Banking: 3–7 Business Days
- Wallet Payments: 2–5 Business Days
- COD Orders: 5–7 Business Days (after bank details verification)
Processing time may vary depending on your bank or payment service provider.
8. Damaged, Defective or Incorrect Products
Please report damaged, defective, or incorrect products within 48 hours of delivery with supporting photos or videos. Our team will investigate and provide a suitable resolution.
9. Failed or Duplicate Payments
If money has been deducted but your order was not confirmed, or if a duplicate payment has been made, please contact our support team with your transaction reference or UTR number. After successful verification, any excess or failed payment amount will be refunded to your original payment method.
10. Refund Status
Customers can check refund status by logging into their account or by contacting our support team with their Order ID. Refund confirmation will also be shared through Email or SMS (where applicable).
11. Changes to this Policy
Araherbal Pvt Ltd reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Updated policies will be published on this page.
12. Contact Us
For any refund, return, replacement, or cancellation-related queries, please contact:
- Business Name: Araherbal Pvt Ltd
- Email: info@araherbal.com
- Phone: +911234567890
- Address: 123 Dummy Street, 4th Floor, Office No 10, Example City 123456
